Privacy Policy

Last updated: February 2026

Introduction

At Whalebone Stands ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website at whalebone.shop or make a purchase from us.

Information We Collect

We collect information you provide directly to us, including:

  • Contact information: Name, email address, phone number, and shipping address when you place an order or contact us
  • Payment information: Payment details are processed securely through Shopify Payments and are never stored on our servers
  • Order information: Products purchased, order history, and preferences
  • Communications: Messages you send us via our contact form or email

We also automatically collect certain information when you visit our site:

  • Device information (browser type, operating system)
  • IP address and general location
  • Pages visited and time spent on our site
  • Referring website

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order, including shipping updates
  • Respond to your inquiries and provide customer support
  • Send you marketing communications (with your consent)
  • Improve our website and product offerings
  • Detect and prevent fraud
  • Comply with legal obligations

Information Sharing

We share your information with the following third parties only as necessary:

  • Shopify: Our e-commerce platform that processes orders and payments. See Shopify's Privacy Policy.
  • Payment processors: To securely process your payment (we never see your full card details)
  • Shipping carriers: To deliver your order (USPS, UPS, FedEx)
  • Analytics providers: To help us understand site usage (anonymized data only)

We do not sell your personal information to third parties.

Your Rights

Depending on your location, you may have the following rights:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Data portability (receive your data in a structured format)

For California Residents (CCPA)

California residents have the right to know what personal information we collect, request deletion, and opt out of any "sale" of personal information. We do not sell personal information.

For EU/UK Residents (GDPR)

EU and UK residents have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

Cookies

We use essential cookies to operate our website and optional cookies for analytics and marketing. You can control cookie preferences through your browser settings.

Data Retention

We retain your order information for as long as necessary to fulfill our legal and business obligations, typically 7 years for tax purposes. You can request deletion of your personal data at any time.

Security

We implement industry-standard security measures to protect your information, including SSL encryption for all data transmission. However, no method of transmission over the Internet is 100% secure.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.

Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:

Email: privacy@whalebone.shop

Or use our contact form.